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ETS Business Major Field Test: Management Principles

Managerial Styles

Six Sigma

According to the Motorola website,  " 'Sigma' is often used as a scale for levels of 'goodness' or quality. Using this scale, 'Six Sigma' equates to 3.4 defects per one million opportunities (DPMO). Therefore, Six Sigma started as a defect reduction effort in manufacturing and was then applied to other business processes for the same purpose."