Social Work with Older Adults: GE troubleshooting

To request GE books:

· Search for a book on your topic

· Check that the book isn’t held by DSC

· Click on GIL Express Request

· From the pulldown menu, select DSC as Home Institution

· Select Patron Barcode or Institution ID Number, and enter the which ever number you selected. 

· Type in your PIN and last name then click Logon then click OK

· When the request pops up, re-enter the barcode # or ID# and click on Submit Request

· Make sure the message reads Your GIL Express Request was successful

Reasons your request might not be successful:

The item is an item type or location that doesn’t circulate in GIL Express. Only BOOKS from Libraries' circulating collections are available via GIL Express.

You have fines or overdues at any USG library. One overdue book will block your account at all USG libraries!

The requested item is checked out.

A library network server is down.

You specified your home library as DSC, the pick up library as DSC, and the book from DSC—one location must be different.

Your barcode or Institutional ID# isn’t in the Library’s Circulation database, or you’ve selected the wrong home institution.

Item not available in the GIL UC or request not successful?

To request articles and books not owned by USG libraries, visit or contact the DSC Interlibrary Loan Dept. at 706-272-2474 or ill@daltonstate.edu