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Coronavirus-/COVID19-What you need to know: Campus News and Updates



While Registered Student Organizations (RSO) meetings and programs have been canceled, Campus Activities Board (CAB) will be active on social media platforms to continue engaging students. Be sure to follow the Dean of Students Office on Facebook and Instagram.

According to the University System of Georgia, “All 26 University System of Georgia institutions are working as quickly as possible to issue partial refunds to students, especially those required to move out of on-campus housing and those who no longer have access to dining services. Other fees may also be partially refunded, and more information will be forthcoming soon to our campus communities.”

All students who have earned their degree spring semester will receive their diploma and graduate, however all in-person commencement ceremonies have been canceled. We are working on several alternatives to allow you and your families to celebrate and will provide information as those plans are finalized.

Dalton State will continue to deliver instruction remotely through the summer semester, with limited exceptions. 


  1. Go to
  2. Click Roadrunner Portal (found on the Quick Links at the top right of the page).
  3. Click Banner.
  4. Click Student & Financial Aid.
  5. Click Student Account.
  6. Click CashNet.
  7. Pay.

Location of Payment Box

  • In Roberts Library parking lot

Students have been allowed into Mashburn Hall at different times to reduce exposure to others. You should have received emails about arranging to come move out of housing. Do not come to Mashburn without prior arrangement. If you have any questions or concerns, please contact Residential Life at 706-718-8228.

Yes. Refunds will be prorated and issued. You will receive more information about this via email.

Since Dalton State is operating with minimal staff physically on-site, the employment of student workers is limited. If you are a student worker who has needs regarding sustenance please contact the Birdfeeder at or 706-272-4428.


All students at University System of Georgia institutions are now eligible to consult with SHIP doctors, nurses and mental health specialists as they work through issues related to COVID-19. These consultations are no cost for students enrolled in the USG Student Health Insurance Plan (SHIP) and $40 for non-enrolled students. There is a 24/7 help line available for all students at no charge.

Students that have questions or concerns about whether they are experiencing symptoms related to COVID-19 should immediately call their healthcare provider or member services number through their insurance plan.  For students that need guidance or may not have a provider or insurance, the Georgia Department of Public Health has established a hotline. That number is: 844-442-2681.

Services available for ALL students

Telehealth Services

  • Telehealth services (on-line or by phone doctor’s visits) are available for all students through UnitedHealthcare StudentResources HealthiestYou program by Teladoc.  Download the HealthiestYou mobile app, call 1-855-870-5858 or go online at
  • Telehealth services are available at no charge to students enrolled in the USG Student Health Insurance Plan (SHIP).
  • Students not enrolled in the SHIP program pay $40 per visit.
  • Behavioral Health Visits
    • Students enrolled in the SHIP program have access to licensed therapists and psychologists at no charge at
    • Students not enrolled in the SHIP program have access to licensed therapists and psychologists through for a monthly charge of $180.

Optum Support Line

  • To support students who may be experiencing anxiety or stress following the recent developments around COVID-19, UHCSR is offering an Emotional-Support Help Line, through Optum, providing access to specially trained mental health specialists.
  • Optum’s toll-free help line number, 866-342-6892, will be open 24 hours a day, seven days a week, for as long as necessary. The service is free of charge to all students.

Access to Medical Care, Coverage

  • If a student thinks they may have been exposed to COVID-19 or are experiencing symptoms of the disease, students should immediately call a provider. To find a network provider, visit or utilize their UHCSR mobile app.
  • All testing for COVID-19 will be covered by UHCSR at no charge.
  • Additional updates will be made on United Healthcare StudentResources website at:

Student Assistance Program

The USG SHIP program offers a student assistance program through Optum which provides a wide range of resources to students telephonically. The phone number is available on your UHCSR Mobile App or your

  • Counseling - 24/7 access to crisis intervention services and confidential counseling from licensed clinicians.
  • - health risk assessments, health/fitness calculators and other helpful resources.
  • Legal and Financial Services - provides help with issues such as credit card debt, divorce, child custody and shelter from abusive relationships.
  • Mediation - access to a national network of mediators to help resolve family-related disputes such as divorce, separation, child custody, visitation and support.

As an enrolled student in the PGH Global student medical plan with United Healthcare StudentResources, we would like to make you aware of important information regarding the Coronavirus as noted below. 

As more cases of Coronavirus (COVID-19) appear in the U.S., we are taking every precaution to ensure our students and partners remain healthy and informed. Since our last communication, we have posted new information on our site to help support any members affected by this outbreak. This information is available for download through our PGH Student website or via the links below.


The links below contain new information on COVID-19, including ways to prevent its spread, what symptoms to look for, links to the CDC website, and more. 

Coronavirus Update March 10, 2020 UPDATE
Coronavirus Update January 31, 2020
Coronavirus FAQ
Coping with a Public Health Event: Coronavirus
Coronavirus Telemedicine Resources 
Coronavirus Telebehavioral Health Resources

Telehealth Medical

Doctors are making house calls again. Included with your student insurance plan, and provided by HealthiestYou, is 24/7/365 access to board-certified physicians online or on the phone (where permitted).

 Telehealth can be a win/win:

  • Talk to a licensed physician 24 hours a day, 7 days a week
  • Pay no consultation fee for student’s on the PGH Global Insurance plan
  • Avoid trips to the doctor’s office, urgent care or emergency room
  • Toll free # is on your SR ID card or in My Account

Creating your My Account

With My Account you’ll have immediate access to view and print your ID cards and access to your claim history, including Explanation of Benefits (EOBs).

Should you have additional questions about your medical coverage, please visit or call 888-251-6253.

The Ken White Student Health Center is not scheduling appointments at this time for students who are currently off campus. Counseling will be provided via tele-sessions to established clients. For healthcare, call your medical care provider or your preferred medical facility.


  • Contact your professors first to let them know about your situation. Your faculty are dedicated to helping you complete your courses and have resources to help you succeed.
  • Many internet providers are offering no cost or low-cost options for students who need to take their classes online. Many of these same companies are lifting data caps to help you more easily download your course content. Although Dalton State does not promote or endorse any specific vendor, one of these options may work for you.
  • If you still need help, contact Academic Affairs at or 706-272-4420.

Meetings with advisors are still happening remotely. Contact your advisor for information about how to set up an appointment.


Yes. Although all physical Roberts Library space is closed for the rest of the semester, most library services are available and the staff is ready to assist you. For service, email, text 706-225-8927 or access the chat.

Tutoring is still available to any student in need of extra academic help. Contact Tutoring and Supplemental Instruction at or 706-272-4415.

Accommodations apply in an online environment. Contact your instructor or Andrea Roberson at for more information.

No. The Testing Center is closed to the students, employees and the public through spring semester. Contact the Testing Center at or 706-272-2606 for more information.

Most student services are available online or over the phone but not available face-to-face.